There are times in our life when we have to apologize or express regret.
If you’re going to apologize, we recommend knowing the ins and outs of why some apologies are accepted and why others meet with resistance, anger, and lack of forgiveness.
In this module, you’ll learn a 4-step tool that gives your apology the best chance of being accepted so everyone can move on.
The best part is that apologizing effectively happens with honor, and makes you look good.
Report Clearly, Concisely, and Professionally with S.T.A.R.R.
Motivate with Appreciation
Offer Your Opinion on the Spot
Get to the Point: Bottom Line Your Message
Check Your Writing for Tone
Write Fast and Sound Professional