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Empowered Customer Service for External Clients
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Course
Introduction (2:19)
What Are We Buying? (5:59)
Value Proposition (7:43)
Empathy (5:16)
Attunement (10:25)
OARS Model (8:25)
Paraphrasing Sandwich (4:01)
Summarizing (5:54)
Win-Win (12:40)
Power of Because (4:15)
Reciprocal Concession (3:52)
Persuasion (5:01)
I Recommend (2:44)
Saying "No" (7:17)
Conclusion (4:31)
I Recommend
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