Who it's for: This training is best suited for anyone who regularly works with challenging people. It’s ideal for managers but will be a good fit for anyone, from individual contributors to leaders.

What you'll learn: Understand the relationship between difficult behaviors and values. Understanding this relationship can help you explore steps for success when working with the ten most common difficult archetypes in the workplace. When difficult behavior leads to conflict, prepare to respond by establishing a healthy environment and follow our guide to switch from debate to dialogue.