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Process Improvement for the Rest of Us
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Introduction (2:30)
Overview of Processes, Projects, and Process Improvement (3:39)
Why Evaluate and Improve Processes? (2:07)
Introduction to DMAIC (3:32)
What Problem Are You Trying to Solve? (2:01)
Problem Statements and Project Charters (4:48)
Mapping Out Current Process State (1:31)
Step Charts (1:51)
Quantifying Problems and Finding the Root Cause (2:26)
Fishbone Diagrams (1:30)
Affinity Diagrams (1:17)
Pareto Charts (2:09)
Pareto Charts Examples (1:03)
Pareto Charts in Excel (2:04)
Process Flowcharts (3:33)
DMAIC Recap (2:14)
Conclusion (1:34)
Why Evaluate and Improve Processes?
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