Who it's for: This course attracts professionals from all occupations. Anyone who is interested in deepening his or her skills to achieve their maximum potential in everyday negotiations should take this course.
What you'll learn: No matter your role or leadership level, negotiation is an everyday workplace occurrence that can leave a sour taste with lasting consequences. In this course, you will deepen your negotiation skills to help you achieve positive-sum outcomes for everyone involved, allowing you to maintain trust and strong relationships with colleagues, clients and vendors.
Handout - Download Before Starting the Course
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Course
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- Introduction (3:07)
- Introduction to Negotiating (1:28)
- Value of Negotiating (1:52)
- Four Reasons to Negotiate (3:34)
- Ten Biggest Negotiation Challenges (2:06)
- Win-Win Negotiation (3:13)
- Introduction to Four S's of Negotiation (0:46)
- Separate the Situation from the Person (2:30)
- Seek Common Interests (2:55)
- Exercise - Seek Common Interests (1:16)
- Search for a Better Way to Split the Pie (3:49)
- Exercise - Search for a Better Way to Split the Pie (2:52)
- Strategize a Plan (2:02)
- Empathy and Collaboration (2:02)
- Mirroring (3:41)
- Label to Reinforce the Positive (1:56)
- Four S's of Negotiation Recap (0:53)
- Preparing for Objections or Unfair Tactics (0:54)
- Conclusion (0:53)